MagicJack ended up making it right!
I was astonished when I got the email, and someone at MagicJack had taken it upon themselves to read the communications back and forth, and emailed me. They offered to send out a new one, free of charge. Of course, I agreed.
They sent me one, and it has worked perfectly ever since.
From: magicJack Customer Service
Sent: Friday, May 02, 2014 4:59 PM
Subject: RE: (LTK111530116734526X)
REFERENCE NUMBER: LTK111530116734526X Please use this ticket number in any correspondence with us.
Thank you for contacting us. STOP RIGHT THERE.
So that everyone gets an idea of what has happened, and the fun experience I have had with Magicjack, I am posting my last response to the magicjack employee that emailed me to tell me the good news…:
” My response first:
“If you really want to know what I think?
I think that since there was an issue with something I had bought that carried a warranty, and I had put out the $100 to buy my 5 years, back when mj was still such a new product, that most people were ignoring the mj.
And all the selling of the product that I have done for mj, because it is a good product, when the company appeared to back the product, which mj has slipped, on if you ask me.
The one that was replaced was supposed to be under warranty, or so I was told. Warranty cost me $11.80 for shipping and handling, even though I have twice bought 5 year upgrade plans, and three magicjacks. Every time a newer one has come onto the market, I have purchased one.
When I upgraded in the past, I lost my extra hours. That was the reason I had not totally decommissioned the older one, because it is good till 2017. This time, since it was a defect and I was paying the $11.80 for something under warranty, and the item normally only costs $49.95 including shipping, I was going to get to transfer my extra time. Tech support told me to be sure to call yall, and yall would help me connect the proper one so that I would not lose my remaining three years.
Then You got me to hook up the wrong one! Then you tell me tough snuff, that I have to pay another $11.80? Like hell I will.
I tell you what, I keep all my transcripts. I have everyone I have ever been a party to. I also have the following blogs:
I have a couple more too that are part of a website. I tell you what, pick out at least four for me to post this story on. Or better yet, I will send yall links to them, as I post it on each one.
I cannot believe that you treat your loyal customers this way! It is not like there is no competition out there. Yall are the ones that told me to get the chat up when I was ready to connect, so that I would not connect to the wrong number and lose my three years. I do as you suggest, and yall lose my three years for me, then tell me tough shit?
Wow! Is that some good customer relations!
What MagicJack employee emailed to tell me:
Unfortunately once a magicJack has been registered, we can not un register it. If you would like i can send you a replacement free of charge but you will have to cover the shipping and handling fee of $11.80.
In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.
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